Search  

FAQs

Wastewater Department FAQs
Who is in charge of the Wastewater Department operations, and how is the department governed?
Administration is managed by the Superintendent of the Kennebunkport Wastewater Department. The department has a Sewer Advisory Committee, Town Manager with the Selectmen acting as the Board of Directors.
What are the hours of operation, and who do I contact after hours?
The Wastewater Department’s hours are Monday through Friday, 7:00 a.m. to 3:30 p.m. After 3:30 p.m., please contact the Communications Department at (207) 967-2700.
Are there steps a property owner can take to help avoid wastewater backup problems?

There are simple measures you can take to maintain your wastewater line in optimum condition, among them:

  • Avoid pouring grease down your drains, click here.
  • Call us first regarding overflows, backups or for any wastewater related questions or issues. We'd be more than happy to come out and check the wastewater lines in the public right-of-way, and make sure the problem is not coming from our pipes. You will be responsible for any problem that is within your property line. We recommend calling a reputable plumber to help clear any clogged indoor lines or your portion of the lateral wasterwater within your property.
  • Make sure to remind the kids that large items (teddy bears, diapers, toy cars, etc.) don't belong down the toilet (sometimes this is the problem).
  • Identify where the cleanouts (access points) to your wasterwater line are and keep them readily accessible in case a plumber needs to access them. Typically, they are located in close proximity to the house in a garden area, in the driveway, or possibly even in the garage.
  • If you have chronic root problems, one solution worth considering is the removal of trees or plants that may be the culprits.
Can I discharge my sump pump into the wastewater system?
The Sewer Use Ordinance does not allow the sump pump, surface runoff, downspouts, foundation drains or any other source of ground to be connected into the collection system.
What do I do if I have a back-up in my house?
Notify the Wastewater Department at (207) 967-2245 during office hours, 7:00 a.m. to 3:30 p.m., or the Communications Department, after hours, at (207) 967-2700. A Wastewater Department employee is on-call 24 hours a day, 7 days a week for wastewater emergencies.
What do I do if my grinder pump alarm goes off?
Notify the Wastewater Department at (207) 967-2245 during office hours, 7:00 a.m. to 3:30 p.m., or the Communications Department, after hours, at (207) 967-2700. A Wastewater Department employee is on-call 24 hours a day, 7 days a week for wastewater emergencies.
Can you recommend a contractor to repair my wastewater line?
We will not recommend any contractors, but will furnish you with a list of contractors.
Connecting to the Wastewater System
What are the procedures for connecting to the wastewater system?
You need to fill out a connection application, pay the fees and have it approved by the Superintendent. Below are the links to download the connection applications, or you can pick up an application at the Treatment Plant.

Is there a fee for connecting to Town wastewater?
Yes, there are fees for both residential and commercial applications. The residential application fees are based on the number of sewer units and the number of bedrooms in the resident. Commercial application are too complex, please call the Wastewater Department at (207) 967-2245 for more information.
How do I know if Town wastewater runs past my house?
Contact the Wastewater Department at (207) 967-2245 with your property address, and we will be able to assist you.
Billing
Where can I pay my wastewater bill, and what methods of payment are accepted?
Wastewater bills are payable at the Town Office or Wastewater Department during normal office hours. All checks should be made out to the “Town of Kennebunkport.” We now accept credit cards at the Town Office or Wastewater Department, including VISA. Also, wastewater payments can be paid online using all credit cards except VISA. VISA is only accepted at the Town Office or Wastewater Department. To pay online, click here.
How can I make an address change on my wastewater bill?
Contact the Wastewater Department at (207) 967-2245 or email the information to nevangelista@kennebunkportme.gov.
How often are the wastewater bills sent out?
Wastewater bills cover the calendar period of January 1st through December 31st. The bills are mailed out around the beginning to middle of May, and are due within 30 days. Please refer to your bill for additional information and accurate due dates.
What are Sewer Units?

Sewer units are how we use to determine the amount you owe for a sewer bill. Below is a breakdown of the sewer units:

  • Minimum: 1 Unit Charge
  • Single Family Dwelling or Condominium Unit: 1 Unit Charge
  • Multi-family Dwelling or Condominium Unit: 1 Unit Charge
  • 20 School Students: 1 Unit Charge
  • 2 Motel/Hotel Units (Double Occupancy): 1 Unit Charge
  • 4 Motel/Hotel Units (Single Occupancy): 1 Unit Charge
  • 10 Restaurant Seats: 1 Unit Charge
  • 2 Tourist-House Rooms (Double Occupancy): 1 Unit Charge
  • 4 Tourist-House Rooms (Single Occupancy): 1 Unit Charge
  • 50 Yacht or Country Club Members: 1 Unit Charge
  • 100 Church or Club Members: 1 Unit Charge
  • 0-5 Commercial Employees: 1 Unit Charge
  • 5-10 Commercial Employees: 1.5 Unit Charge
  • 0-10 Industry Employees: 1.5 Unit Charge
  • 1 Gas Station: 3 Units Charge
  • 2 Laundromat Machines: 1 Unit Charge
  • 3 Campground (sewer hookups): 1 Unit Charge